FREE Economy Shipping on orders over $50

Our standard ground shipping on orders over $50 will always be free in most US States.  Hawaii, Alaska and Puerto Rico may have regulations of their own and/or charges included. The pricing will generate accordingly if this applies to your order and area. Most items will arrive by UPS or Federal Express within 3-5 business days.

Please keep in mind, that if your product is custom or not “in stock” the expedited delivery will take place once the product is ready for shipment. Upgrading your shipping standards does not speed up the production process of your equipment.

This delivery mentioned above does not include set up or for the product to be taken into the home.

Return Policy

Saddle Brothers Inc. is committed to customer satisfaction and offers a 30-day return policy from the date of purchase.

To be eligible for a return, the item

must be unused and in the same condition that you received it. It must also be in the original packaging.

Any item that is damaged or used may not be returned. All returns must include the original receipt or proof of purchase.Once Saddle Brothers Inc. receives the item, we will inspect it to ensure it meets the return requirements. If eligible, we will process a refund for the purchase amount. Refunds will be issued in the original payment method.

If you would like to return an item, please contact us at rma@saddlebros.com with your order number, contact information and a description of the item being returned.

Returns or Damage

You may return an item for a refund of the merchandise total less applicable restocking fees and all shipping costs within 30 days of the date you received the product. In most cases, shipping to you is free on any order value greater than $50. This shipping cost will be deducted from your refund should you decide to return the product. We must be notified within 7 days of receiving your item that you wish to return it. Any return requests begun after 7 days of receipt will need special approval from the manufacturer. Return shipping of an item is at your discretion. In some cases, we can provide a return shipping label and deduct those costs from your refund. This is determined on a case-by-case basis. You may choose the return shipper of your preference but tracking numbers are required to be provided to us at the time the item is shipped back. Return credits are issued within 7 business days once the item is received and inspected. Orders over $2000, which require more handling, will be subject to an additional re-stocking fee that will not exceed 25% of the order total. Shipping charges will be deducted from your refund if you have us facilitate return shipping. We will do our best to accommodate these requests but are not able to assist in all return shipments. For additional questions please call us at (516) 613-2578. All items must be returned in NEW unused condition, in original packaging with all documents and accessories intact. Items returned will be inspected upon receipt and any missing or damaged items will have the cost of replacement deducted from your refund. In the event that you return an item with obvious signs of use or damage, we reserve the right to reject your return and you will be responsible for the cost to ship the item back to you.

For certain items, we have more specific details below. Please note that no return will be accepted if used, without the original packaging or past the 7-day window of return request. All items returned must be received back to the appropriate manufacturer within 30 days after which a return authorization expires and the return will be rejected.

Orders that are already in fulfillment status are subject to a cancellation fee of up to 10% if the request to cancel is not within 3 days of the order.

Any custom-built item that is built to non-standard specifications is ineligible for return and may incur a 10% cancelation fee if cancelation is available at the time it is requested.**

Any installed item is also ineligible for return.

For hygiene reasons, all bedding, slings, and wearable products are ineligible for return.

There is a minimum restock fee of $15 for any return. Manufacturers set restock fees for equipment between 15% and 25% depending on their individual policies.

**Some manufacturers have policies in effect that do not allow the cancellation of an order and that varies by provider. We can request cancellation but cannot guarantee your order will be canceled. In the event the order is unable to be canceled, the item will be shipped to the address you provided at the time the order was placed. Once shipping occurs the item would then be considered a return with all applicable return fees applied as dictated by the manufacturer of your ordered product/s. Return eligibility is determined by the type of product and manufacturer policies. We cannot guarantee your order will be eligible for return. Please see our full return policy for further details or call and speak with one of our helpful advisors.

Please contact us at info@saddlebros.com on any question you may have.

How to Make a Return

  1. Contact us to start a return, Request RMA
  2. Get a Return Authorization. Follow the steps to set up the return. Select the items you would like to
  3. Ship the Item

  It’s very important you are able to package the item back to safe or original condition. You may request that we take care of the shipping for you and deduct from your return. For most returns, you will receive a FedEx shipping label along with your return authorization number. Remove or mark out the original labels, then securely tape one completed ARS label to each package. If you item was shipping Freight LTL you will need to be able to put the item back on a pallet securely in which we will send you a BOL for LTL pickup. You will also need to provide a date and window for pickup.